WordPress Care Plan Details

WordPress core, plugin and theme updates with rollback assurance

Your website’s software should be updated weekly to keep it secure and performing optimally. Keeping your site up to date also protects against a form of “versionitis” where a software element gets too far behind to update to the current version in one step. Rollback assurance is provided by SiteManager.Pro to ensure any update can be rolled back immediately if it breaks the site (rare but it can happen). This is accomplished by taking a fresh backup of your site immediately before performing the updates and then doing a compare of screenshots of the home page pre and post update versions. A sophisticated restore tool enables a quick rollback to the prior version.

Included in these WordPress site care plans: Essentials, Professional, Small Business

Daily vulnerability monitoring with prompt remediation

A daily vulnerability check compares versions of plugins and themes to known vulnerabilities in the WPSCAN database. SiteManager.Pro monitors these alerts and quickly remediates by applying available updates as soon as possible. So even if you are on a monthly update schedule, vulnerable plugins will be updated almost immediately.

Included in these WordPress site care plans: Essentials, Professional, Small Business

Daily backups to the cloud

SiteManager.Pro ensures your website disaster recovery plan includes a completely automated, reliable cloud backup solution with a significant history (90 days) that can provide a restore at a moment’s notice.

Included in these WordPress site care plans: Essentials, Professional, Small Business

Daily malware scans

Automated daily malware scans by the industry leader Sucuri ensure SiteManager.Pro is alerted immediately to any malicious code or blacklisting of your website (additional billing for remediation may apply).

Included in these WordPress site care plans: Essentials, Professional, Small Business

24/7 uptime monitoring

Automated monitoring is in place to ensure that if your site is down for more than 5 continuous minutes, SiteManager.Pro is notified to investigate and remediate as feasible (additional billing for remediation may apply).

Included in these WordPress site care plans: Essentials, Professional, Small Business

Monthly care report

You will receive a monthly report in PDF format that provides an easy to read overview of the previous month’s care activities including software (WordPress core, them and plugin) updates, backups, security scans, and uptime. The Small Business care plan also includes integration of Google Analytics data, page speed measurements, SEO keyword ranking and SEO competitor reporting. See sample report.

Included in these WordPress site care plans: Essentials, Professional, Small Business

iThemes Security Pro protection

The iThemes Security Pro plugin is installed (a $197 US value) on your website and configured to include the following important protections for your website:

  • Banned Users blocking – Block specific IP addresses and user agents from accessing the site.
  • Local Brute Force Protection – Protect your site against attackers that try to randomly guess login details to your site.
  • Network Brute Force Protection – Join a network of sites that reports and protects against bad actors on the internet.
  • Strong Passwords – Force users to use strong passwords as rated by the WordPress password meter.
  • Two-Factor Authentication – Two-Factor Authentication greatly increases the security of your WordPress user account by requiring additional information beyond your username and password in order to log in.
  • User Logging – Log user actions such as login, saving content and others.
  • WordPress Tweaks – Advanced settings that improve security by changing default WordPress behavior.
  • File Change Detection – Monitor the site for unexpected file changes.
  • WordPress Salts – Update the secret keys WordPress uses to increase the security of your site.
  • Hide Backend (optional depending on customer preference and site compatibility) – Hide the login page by changing its name and preventing access to wp-login.php and wp-admin.

Included in these WordPress site care plans: Essentials, Professional, Small Business

Malware removal

Unfortunately it is increasingly common for unprotected and out of date websites to be hacked and infected with malicious code. This code may redirect visitors to another site, use your site for phishing schemes, deface your site or implement other types of hacks. Hacked sites are often blacklisted by Google.

We will find and remove all malware from your site, update your site software to the latest secure versions (WordPress core, plugins, and themes), perform a fresh scan to confirm your site is clean, install iThemes Security Pro for future protection and re-submit your site to Google for review (if it has been blacklisted).

The malware removal service is included for no additional charge to annual subscribers. The charge for monthly subscribers is 80 USD / 100 CAD.

Included in these WordPress site care plans: Essentials, Professional, Small Business

WooCommerce plugin support

Included is technical support and updates for the WooCommerce plugin. As well your “website edits” time can be used for WooCommerce related content changes, including product updates, category creation, tag creation, coupon creation, etc.

Included in these WordPress site care plans: Essentials, Professional, Small Business

Website edits

Website edits time covers updates to your site that do not require custom programming or graphic design. So for example resizing and uploading an image onto a page is covered, but designing a new logo is not. Configuring an existing option of a plugin is covered, but developing a new plugin is not. Website edit time can also be used for time required to restore a backup or address a security vulnerability discovered by the daily scan.

Included in these WordPress site care plans: Professional, Small Business

Google Analytics reporting

Your monthly report will integrates statistics from your Google Analytics account.

Included in these WordPress site care plans: Small Business

Page speed monitoring and optimization

Your monthly report will include page speed statistics. As well, techniques for optimizing your site will be implemented according to GTmetrix recommendations as requested (additional billing may apply). For example CSS and Javascript minification, page caching, and content delivery network (CDN) implementation, as appropriate.

Included in these WordPress site care plans: Small Business

SEO keyword and competitor reporting (up to 50 terms)

With the Small Business Plan your website’s ranking for the keyword terms you provide is included in your monthly report. Also included is a list of the websites that are the biggest competitors for the keywords provided.

Included in these WordPress site care plans: Small Business

Monthly database optimization

The WP-Optimize plugin is installed and configured to remove unnecessary data such as post revisions and spam comments. This along with reorganization of the remaining data and indexes will optimize your databases for size and speed.

Included in these WordPress site care plans: Small Business